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Call Centre Adds 300 Staff
Tyne and Wear Development Company is helping one of the region’s biggest contact centres to create more than 300 new jobs.
Newcastle-based firm Convergys is currently in the midst of a recruitment drive to fill the positions, created after it secured a lucrative contract with a telecommunications provider.
Convergys, which has its world headquarters in Cincinnati, employs over 60,000 contact centre agents worldwide and already employs 350 people on Tyneside. The new multi-million pound deal will see the local workforce almost double.
Tyne and Wear Development Company provided support to Convergys when it was tendering for the contract, helping the company to attract grant funding from regional development agency One North East.
It is now supporting Convergys during its biggest ever recruitment drive to fill a range of positions from technical support to sales and customer service.
Convergys operations director Mark Smith said: “We’re delighted to be able to announce such positive news and create a significant number of jobs at this time. It’s an exciting contract and underlines the quality of customer service Convergys is able to provide to clients.
“The assistance we received within the region was excellent. The funding secured is helping us to offset the capital investment and Tyne and Wear Development Company was instrumental in allowing us to access this support.”
Alma Harrison, strategic account officer at Tyne and Wear Development Company, said: “These are good quality jobs, servicing new and existing customers, managing relations and stimulating repeat business.
“Tyne and Wear Development Company assists important, established businesses like this right across Tyne and Wear. As soon as we knew Convergys was involved in a job creation project we were able to advise and signpost them towards relevant support. This is a good example of how the public and private sectors can work together to bring about a positive outcome within a very tight timescale.”
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